V6 2023

In This Issue:

The Trouble with Training: Agency Change Management Strategies That Work 4

Guest article by Brent Sheppard, president of Xanatek.

News Brief 6-7

Utica Mutual Receives the 2023 PIA Company Award of Excellence…Government Shutdown Could Affect NFIP Claims…Californians Need Flood Insurance, Too…More Americans Are Going Without Homeowners Insurance… U.S. Auto Insurer Claims Payouts Soar…PIA Leadership Meetings Held in Naples, Florida.

PIA Partnership Profiles 8-9

Profiles of carriers and their representatives who are members of The PIA Partnership: Adam J. Krull, Business Initiatives Consultant, Sales & Marketing Division, Erie Insurance Robert Redden, Vice President, Distribution Strategies, Selective Insurance

Cover Story

GAO Report on Risk Rating 2.0 Validates PIA Agent Concerns 10-11

Recently published Government Accountability Office (GAO) report concludes that FEMA inadequately communicated details about the NFIP’s Risk Rating 2.0 to policyholders, agents and carriers. This conclusion validated many concerns that independent flood agents expressed to PIA and to FEMA over the last several years.

Developing Insurance Rising Stars: Five Ways to Motivate GenZ Employees 12-13

PIA CEO Mike Becker with five management techniques that can resonate with Gen Z and help turn them into thriving employees.

Richard Savino Sworn in As PIA President 15

2023-2024 PIA National Officers Installed 15

Prevent Security Threats With PIA Cyber Insurance 17

Department

From the President 5

From the CEO 5

PIA Member Benefits 16

PIA Member Benefit Spotlight 17

PIA Affiliate Listings 18