V5 2023

In This Issue:

News Brief 6-7

AI Trust Lower in High-Tech Countries…Insurance Consumers Still Prefer Human Interaction…Another Major Insurer Halts Policy Sales in California…More People Are Shopping Their Auto Insurance…US-U.K. Insurtech Corridor Expands

Regulatory Brief 8

PIA Counsel and Director of Regulatory Affairs Lauren G. Pachman, Esq. with a summary of federal regulatory activity, including a status update on proposed revisions to the Fair Labor Standards Act (FLSA) requirement known as the Overtime Rule.

Capitol Hill Update 9

PIA Vice President of Government Relations Jon Gentile with an update on several PIA issues of concern, including a renewed call by Congress for USDA/RMA to reinstate the crop insurance inflation adjustment.

PIA Partnership Profiles 10-11

PIA Connection begins featuring profiles of carriers and their representatives who are members of The PIA Partnership. First in focus: Grant Willard, VP Strategic Accounts, Mercury Insurance Richard Swain, VP and Chief Marketing Officer, Hastings Mutual Insurance Company

The PIA Partnership’s Winning@Virtual Program 12-13

Technology can establish and strengthen your agency’s customer relationships. This 3-part toolkit will help you make the most of today’s digital solutions.

Cover Story

How Insurance Professionals Can Get Into Trouble With AI 14-15

When it seems like everybody is clamoring for something, that’s more reason to exercise prudent scrutiny. Veteran reporter and contributing editor with InsuranceNewsNet Steven A. Morelli takes a look at some of the potential pitfalls users of Artificial Intelligence (AI) should consider.

Younger Generation More Tolerant Of Insurance Fraud 15

A landmark study conducted by the Coalition Against Insurance Fraud reveals some troubling findings.

The PIA National Awards – Honoring The Best 19

Department

From the President 5

From the CEO 5

PIA Member Benefits 16

PIA Connection Marketplace 17

PIA Affiliate Listings 18