PIA National Names Nick Oleniczak 2022 Customer Service Representative of the Year
May 19, 2022WASHINGTON – Nick Oleniczak of M3 Insurance in Wauwatosa, Wisconsin has been named the 2022 National Customer Service Representative (CSR) of the Year by the National Association of Professional Insurance Agents (PIA). 
The PIA National CSR of the Year award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way, and engaged in community involvement and activities to advance the betterment of the insurance industry.
“Nick’s ability to connect with others and foster a team environment has been essential in keeping team members engaged while working remotely during the pandemic,” said PIA National President-elect Gerald F. Hemphill, chair of the awards task force. “He has gone from intern to a leadership role in just 4 years.”
Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes, and businesses. PIA’s web address is www.pianational.org
The PIA National CSR of the Year award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way, and engaged in community involvement and activities to advance the betterment of the insurance industry.
“Nick’s ability to connect with others and foster a team environment has been essential in keeping team members engaged while working remotely during the pandemic,” said PIA National President-elect Gerald F. Hemphill, chair of the awards task force. “He has gone from intern to a leadership role in just 4 years.”
Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes, and businesses. PIA’s web address is www.pianational.org