Industry News

WASHINGTON – Jennifer DeGeorge, CIC of Hartland, Wisconsin has been named the 2024 National Customer Service Representative (CSR) of the Year by the National Association of Professional Insurance Agents (PIA). 

DeGeorge works for Vizance, an agency that designs and implements a full range of insurance solutions that protect the financial security of businesses and families. She consistently goes the extra mile to assist her clients.

“Jennifer consistently demonstrates an unparalleled commitment to excellence in every aspect of her role," said Vizance President Jeffrey R. Cardenas in nominating DeGeorge for the award. “Her unwavering dedication to providing unparalleled service to our clients has significantly contributed to our agency’s success and reputation. Her professionalism, combined with a genuine desire to assist and support our clients, sets her apart as an exemplary Customer Service Representative.”

The PIA National CSR of the Year award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way, and engaged in community involvement and activities to advance the betterment of the insurance industry.

View a video of Jennifer DeGeorge’s acceptance remarks.

 A Certified Insurance Counselor (CIC), DeGeorge was also honored as the 2023 PIA of Wisconsin Client Service Representative of the Year.

 Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes, and businesses. PIA’s web address is www.pianational.org