SNP

Upcoming Education & Events

Education and In-person Events

Our robust education program provides you with opportunities to stay up-to-date with the latest industry trends and techniques. We also understand that sometimes you need to get from behind your computer to network with others, so we offer in-person opportunities to connect throughout the year. We constantly add new courses, webinars, and events to our offerings to help you expand your knowledge and improve your skills. 

Filter by webinars, CE, or CPIA courses with the links on the right. Be sure to regularly check the calendar below to see what's going on! 

FL - Annual Meeting Join US - event postponed

 

 

Calling All Insurance Customer Service Professionals Who Want to WOW Their Clients!

Do you give "WOW" customer service? Impress your clients to boost retention, cross sales, referrals, and reviews. 

Attend Four (4) 90 Minute Training Sessions to get the best tools to be ridiculously amazing at your role! Make your job easier with new tools. 

All sessions are at 1 pm ET.  
o Week 1/Feb 4: Customer Service Philosophies
o Week 2/Feb 11: 10 Ways to WOW Your Clients Part 1
o Week 3/Feb 18: 10 Ways To WOW Your Clients Part 2
o Week 4/Feb 25: Handling an Upset Customer & Time Management

Get the digital workbook with scripts, meet other professionals and interact with the APP training team! Giveaways and prizes on each session! All sessions are also recorded but we strongly encourage live participation.


REGISTER NOW

Customer Service Training Will Cover:
-Tracking Customer Satisfaction
-Relish in Phone Call Reviews
-Service Team Incentive Plans
-Anatomy of a Service Call
-10 Things To Never Say
-Wow Callers with WOW Greetings
-Customer Payments & Price
-Rounding, Referrals, & Reviews
-First Call Resolution
-Follow Up & Follow Through
-Handling An Upset Customer
-Finding WoW Moments
-Documentation Delights
-Managing Your Time Seamlessly
-Client Prioritization

Wow Customer Service Training